Quality Assurance
WE MAKE SURE WE ADHERE TO FOOD SAFETY REQUIREMENTS AND TO LEGAL REGULATIONS.
The ISO 22000 certification for Food Safety Management determines the application of and the execution of various quality and safety standards. The Quality Assurance Department attempts to increase the satisfactory factor of customers with an efficient application of the above system throughout all the operations.
Through full dedication, commitment, and teamwork, a constant focus on quality and food safety is maintained with different procedures assuring the prevention of relevant food hazards
Assure growth of consumer satisfaction via continuous improvement of products and the support of the customer service department. Guidelines and methods of gathering information/ customers' feedback, and quality data analyses are defined, along with exploring market trends and tracing products in the markets.
Provide consumers with clear and comprehensive product information of usage and storage
Raise staff's awareness about the company's Quality and Food Safety Policy, and its consciousness of the work environment, by planning and performing special education programs. Such programs are issued at all working levels from ground-level workers to top staff and experts. The results of those programs are analyzed and new solutions are offered to increase the knowledge of the workers.
Plan and execute purchasing systems with recognition of suppliers liable to pay, at same time as unaccountable items are omitted.
Ensure that a traceability procedure for identifying product lots is put in place and trace the products' relation to parcels of raw materials, processing, and delivery records. This process enables the identification of incoming material from immediate suppliers and the initial distribution route of the end product. It also identifies the status of the product with respect to measurement and monitoring requirements.
Provide necessary knowledge and appropriate facilities for food safety assurance.
During the execution of all the above-mentioned processes, guidelines and indicators etc. are measured, analyzed and compared with targets in order to determine deviations, and the cause of such deviations. The department will then focus on improving the various processes by further enhancement of positive factors or by changing, amending or replacing processes with less positive reports.